She's The BOSS. The Business Podcast for Holistic Nutritionists.

Ethical Sales For Nutritionists Who Hate Selling

Leigh McSwan

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0:00 | 8:54

Sales is the asset nobody wants to talk about, until the numbers force the conversation. After a scroll through an Instagram clip with high-level entrepreneurs calling out sales as the key business skill, we bring it home for holistic nutritionists: if selling feels like something that “happens to you,” you are leaving your impact to chance.

We unpack why the word sales can trigger a visceral, icky reaction, especially for practitioners who care deeply about ethics and outcomes. Then we offer a reframe that changes everything: real sales is leadership. It is the ability to hold a clear, confident conversation, stay certain about who you help, and guide the right person toward a decision. No fake urgency. No manipulation. No bro tactics. Just clarity, courage, and service.

We also go straight to the uncomfortable layer underneath avoidance. For many of us, “I don’t want to be pushy” is really fear of rejection, fear of hearing “no,” or fear that a price objection says something about our worth. When we stop hiding from that and build actual sales skills, we get more than revenue. We get predictable income, better-fit clients, stronger boundaries, and the confidence to charge what we want and grow beyond a one-on-one practice.

If you feel a ping of discomfort while listening, take it as a signal that something needs to change. Subscribe for more practical business leadership for nutritionists, share this with a practitioner friend who hates selling, and leave a review so more people can find the show.


Sales Confidence kicked off yesterday, watch the replay and join us for the next 3 weeks of live calls! 

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Check out my website here.



Why Sales Sparked This Talk

SPEAKER_00

This afternoon I sat down and I opened up Instagram, and the way the universe works is just so magical, right? We know this, but it was an Instagram account that interviews multimillionaires and billionaires, and of course, Kevin O'Leary and Robert Hergeovac, I believe that's how you say his name, were talking about the most important asset that somebody can have in their business. And other than understanding AI, it's sales. So that's what prompted me to record this episode today. And it just so happens that I did the first call inside of sales confidence earlier this morning. And so sales is really front of mind right now. And

The Icky Feeling Around Selling

SPEAKER_00

I realized something when talking about sales and speaking with other nutritionists about their sales, there's this negative association with just the word alone. And many of us would consider it like an icky feeling. It's almost like we have this visceral reaction when we hear sales or salespeople or selling. And that's why I think this conversation is so important today. It's going to be something that might make you feel a little bit uncomfortable, but that's kind of the point. Because if you've been in business for more than a year and your sales still feel like something that happens to you rather than something that you're leading and you're creating, then we have a problem. Sales is the number one skill in your business. And this doesn't even matter what business you're in, and it doesn't matter even what you sell. Many of us as nutritionists think that the most important skill in our business is how well we create protocols or how great our certifications are. And that's simply not accurate. We also get really caught up on our Instagram aesthetic and our brand colors or how good our client portal looks. But the number one skill we should actually be focusing on, and we probably don't because it feels hard and it feels foreign and we just don't really know how to do it is sales.

Sales As The Core Business Skill

SPEAKER_00

That is the ability to have a conversation with someone who needs what you do and you confidently leading her into a decision. That is the skill. And most holistic nutritionists are avoiding it as if it's optional. And I'm here to tell you today, and if you take nothing away from this episode other than this, it's that sales are not optional. They are the entire reason the business can keep going. So here's what I want you to sit with for a second. Just think about this. You are likely a very brilliant clinician, but if you were the most brilliant clinician in the country and you can have the most transformative protocols, the deepest knowledge of functional nutrition, you can have a decade of client results that would make people envious. It would make new nutritionists cry because you'd be the thing that they are trying to achieve. If you cannot sell, none of it reaches the people who actually need it. Your expertise essentially dies on your resume. Your clients find someone with half your knowledge, half your ability to help them, but that person knew how to close the sale. So they get the client. And honestly, I know this sounds a little bit dramatic, but it's just math. And if you look at your own numbers, you can get a really clear understanding of how strong or how much room for improvement your sales skills and your ability to sell requires. And I know what some of you are probably thinking, and it's, I don't want to be a pushy salesperson. Sales feels gross. I don't want to get into being known as this sleazy car salesperson. And honestly, I hear you. I felt the exact same way for years until I could not avoid the numbers in my business that were very evidently pointing towards you suck at sales. Let's fix the sales problem. And so I want to offer you a different way of thinking about sales today because sales is a beautiful word. It's not a dirty word. And I want to help you rebuild a healthy relationship with sales so that your business not only does it have the longevity factor, but it actually gives meaning to all the hard work that you've done.

Ethical Sales As Clear Leadership

SPEAKER_00

It turns into revenue. That's what matters in a business. There's probably a version of sales that feels gross to you, and you're not alone in that. It's the tactics that we've seen so often, especially from the bro marketers, it's the pressure tactics. Um, there's a level of manipulation that happens, there's sleazy, generic follow-ups, fake urgency. And I just have to reassure you, as a female in business, this is not how we do sales. We are not desperate with a strategy attached to it. Real sales is a completely different thing. Real sales is having so much clarity about what you do and who you do it for that when the right person is sitting across from you or is in your DMs asking you about what you can help her with, she can feel that you have that clarity as well. And real sales is simply just leadership. It is being the most certain person in the conversation. It's caring enough about the outcome of your future potential client that you do not let her off the hook with a vague, I'll think about it, when you know you she needs to say yes to you. And that's not pushy, that's service. That's a CEO boss move that helps her get to the place that she wants to go.

Avoidance, Fear, And Rejection

SPEAKER_00

And this is where I'm gonna get a little fired up and a little bit spicy here. But most of you are avoiding sales because you are ethical. You are avoiding sales because you are scared. And even below that, there is this fear of rejection, and you're scared to hear no. You're scared of what it means about your worth. If someone says your price is too high or they can't afford you, you've dressed that fear up in a language that feels like, oh, I just don't want to pressure anyone. And I let clients come to me when they're ready. And that's all really nice and sweet. And you've labeled it integrity, but it's not integrity, it's avoidance and it's costing you more than you know. Here's

Predictable Revenue And Better Clients

SPEAKER_00

what sales actually does for your business when you get really good at it, and I know you want to get good at it. Your revenue becomes predictable. It's not dependent on luck or referrals or hoping the universe drops your dream client into your lap. It's predictable because you have a skill that converts conversations into clients and you can do it consistently. Your confidence in every other part of your business goes up when you know that you can close, you can stop being afraid to show up, to charge what you want, to turn clients away who simply aren't aligned with you. And the clients that you do get to sign, they are better, they're higher caliber, they're more committed because the ones who go through a real con a real sales conversation with someone who leads well shows up differently to the work. And they invested properly. And when people are properly invested, they are committed. So sales seems like this simple skill set that you need to learn in order to make more money, but it's actually something bigger than that. It literally touches everything. It touches, yes, your income, of course, but it also touches your confidence, your client quality, your capacity to build anything bigger than a one-on-one practice. You cannot build an empire without sales skills. You simply cannot do it. So if you've been telling yourself that sales is the part of your business you will figure out eventually, I really encourage you to lean in and hear this now. Eventually is today. The nutritionists who are where you want to be in three years did not wait until they felt ready to learn this skill. They didn't wait for a better time because there's no better time. There's always a reason that you shouldn't do something, but the reason that you have that excuse that you're holding on to is actually the reason you need to take the next step and go after acquiring the skills that you need to have more revenue in your business.

Invitation To Sales Confidence

SPEAKER_00

These are the conversations that we are having inside of sales confidence. We did start yesterday, and the first call is on replay, waiting for you right now. If you decide that you want to join us for the next three live calls that are still ahead, it's four weeks of actually doing this work, not just learning about it. So if this episode made you feel something ping within you or made you feel uncomfortable in the way, that means something needs to change. Yeah, you may be a little bit triggered by this. And sorry, not sorry. This is actually your sign. The link is in the show notes. Go get into sales confidence now because can you afford not to?